1. Introduction
DREXVIO LLC is committed to providing quality products and ensuring customer satisfaction. This policy outlines the terms for returns, refunds, and order cancellations.
2. Eligibility for Returns
Products are eligible for return within 30 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
3. Return Process
To initiate a return, contact our support team with your order details. A return authorization will be provided.
4. Return Address
All returns should be shipped to:
DREXVIO LLC
1572 Bardstown Rd, Louisville, Kentucky 40205, United States
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
6. Refund Eligibility
Refunds are issued only after the returned items are received and inspected by our team.
7. Refund Method
Approved refunds will be processed using the original payment method used for the order.
8. Refund Processing Time
Refunds typically take 7 business days to process after we receive the returned items.
9. Partial Refunds
Partial refunds may be issued for items not in original condition, damaged, or missing parts.
10. Order Cancellation
Orders can be cancelled before they are shipped. Contact support immediately to request cancellation.
11. Defective or Incorrect Items
If you receive a defective or incorrect item, contact our support team immediately for a replacement or full refund.
12. Non-Returnable Items
Certain products may be non-returnable due to hygiene or safety reasons. These items will be clearly marked at the time of purchase.
13. Customer Support
For assistance with returns, refunds, or cancellations, please contact us:
Phone: +1 502 690 5152
Email: support@drexvio.com